The Roles of Effort Expectancy, Attitude, and Service Quality in Mobile Payment Users Continuance Intention
- DOI
- 10.2991/aebmr.k.220501.020How to use a DOI?
- Keywords
- Effort Expectancy; Attitude; Service Quality; Continuance Intention; Mobile Payment
- Abstract
This study aimed to reveal whether Effort Expectancy, Attitude, and Service Quality have certain roles in the Continuance Intention of Mobile Payment Users. This study was conducted because during a pandemic like this, mobile payment applications have increased. Therefore, researcher want to know whether mobile payment users have a Continuance Intention to use mobile payment. The IS Success Model is used in this research. The data for this study was collected by a questionnaire, which is a survey method. The respondents in this study were 217 users of Mobile Payment who were recruited using a convenience sampling technique and analyzed using SPSS. The findings of this study revealed that users’ attitudes and service quality had a favorable and significant impact on their intent to continue using mobile payments, while effort expectancy does not have a positive effect on continuance intention.
- Copyright
- © 2022 The Authors. Published by Atlantis Press International B.V.
- Open Access
- This is an open access article distributed under the CC BY-NC 4.0 license.
Cite this article
TY - CONF AU - Sellyana Winata AU - Miharni Tjokrosaputro PY - 2022 DA - 2022/05/11 TI - The Roles of Effort Expectancy, Attitude, and Service Quality in Mobile Payment Users Continuance Intention BT - Proceedings of the tenth International Conference on Entrepreneurship and Business Management 2021 (ICEBM 2021) PB - Atlantis Press SP - 121 EP - 126 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.220501.020 DO - 10.2991/aebmr.k.220501.020 ID - Winata2022 ER -