Use of Internet of things to assess KPI in the transport logistics service

DOI

10.2991/icdtli-19.2019.49How to use a DOI?

Keywords

controlling, Balanced Scorecard (BSC), Key Performance Indicators (KPI), logistics service, transport logistics Internet of things

Abstract

Analysis of research in the field of Key Performance Indicators for assessing logistics showed the importance of accounting and quality control of logistics services. As part of the global digitization of business processes, including controlling, the development of digital logistics becomes more popular. When implementing measures to assess the efficiency of transport and logistics services, it is necessary to apply technologies Internet of Things (IoT) and technologies Radio Frequency Identification (RFID). As a result, the introduction of the above technologies can significantly improve the data collection process and increase the supply chain visibility. The article considers the use of digital technologies in transport logistics and their impact on the quality of logistics services, describes the contemporary problems that impede the implementation. A list of performance indicators of transport and logistics services can be used as a template for building a balanced scorecard of company’s logistics. The use of Internet of Things provides great opportunities to create a transparent logistics network, taking advantage of the growing interest in Radio Frequency Identification in transport. The main contribution of this article lies in description use digital technologies in logistics by the example of controlling the transport and logistics services within the framework of the company's balanced scorecard system.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - V.A. Dubolazov
AU  - A.A. Shchelkonogov
AU  - E.R. Temirgaliev
PY  - 2019/09
DA  - 2019/09
TI  - Use of Internet of things to assess KPI in the transport logistics service
BT  - Proceedings of the International Conference on Digital Technologies in Logistics and Infrastructure (ICDTLI 2019)
PB  - Atlantis Press
SP  - 275
EP  - 279
SN  - 2589-4900
UR  - https://doi.org/10.2991/icdtli-19.2019.49
DO  - 10.2991/icdtli-19.2019.49
ID  - Dubolazov2019/09
ER  -