Transformation of Consumer Legal Protection Policy on Power Outages in the Era of Industry 4.0 in Makassar City

DOI

10.2991/978-2-38476-180-7_148How to use a DOI?

Keywords

Transformation; Policy; Legal Protection; Consumer; Power Outages; Industry 4.0 Era; Makassar City

Abstract

Power outages in Makassar City, particularly in the era of Industry 4.0, have become a recurring problem that leads to losses for consumers. Therefore, consumer protection policies need to be adjusted to the advancements in technology and the transformation of Industry 4.0 to provide effective protection for consumers. This research aims to analyze the transformation of consumer protection policy towards power outages in the era of Industry 4.0 in Makassar City. The research method used is a normative juridical approach with legislation and theoretical concepts. The results show that the transformation of consumer protection policy needs to be conducted through several stages, including improving the quality of electricity services, enhancing the capacity of electricity providers, and improving the quality and capacity of dispute resolution institutions. Additionally, consumer legal protection also needs to be enhanced by adopting the following regulations: [2] Law Number 8 of 1999 on Consumer Protection, which emphasizes the importance of protecting consumer rights and demanding quality services from service providers, including electricity services; [3] Law Number 30 of 2009 on Electricity, which regulates the provision of reliable and quality electricity for the community; and Government Regulation of the Republic of Indonesia Number 14 of 2012 on the Provision and Utilization of Electricity aimed at improving the welfare of society, which regulates service standards and supervision of the provision and utilization of electricity. The novelty of this study is that consumer protection policy towards power outages in the era of Industry 4.0 in Makassar City needs to be adapted and implemented to provide effective protection for consumers. In this regard, cooperation between the government, electricity providers, and consumer protection institutions is required to achieve optimal consumer protection.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Sri Lestari Poernomo
AU  - Azwad Hambali
PY  - 2023
DA  - 2023/12/31
TI  - Transformation of Consumer Legal Protection Policy on Power Outages in the Era of Industry 4.0 in Makassar City
BT  - Proceedings of the International Conference on “Changing of Law: Business Law, Local Wisdom and Tourism Industry” (ICCLB 2023)
PB  - Atlantis Press
SP  - 1451
EP  - 1459
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-180-7_148
DO  - 10.2991/978-2-38476-180-7_148
ID  - Poernomo2023
ER  -