Proceedings of the International Conference on “Changing of Law: Business Law, Local Wisdom and Tourism Industry” (ICCLB 2023)

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Legal Protection of Consumers in Online Transactions (E-Commerce)

Authors
I Gusti Ayu Tia Anja Ariesti1, *, Ni Made Jaya Senastri1
1Master of Law Program, Warmadewa University, Denpasar, Indonesia
*Corresponding author. Email: tiaanja26@gmail.com
Corresponding Author
I Gusti Ayu Tia Anja Ariesti
Available Online 31 December 2023.
DOI
10.2991/978-2-38476-180-7_64How to use a DOI?
Keywords
E-commerce; Online transactions; Consumer protection
Abstract

Technological advancements have ushered in a new era in the global economy commonly referred to as the digital economy. The presence of this phenomenon is characterized by the growing prevalence of economic activities that employ the internet as a means of communication. For instance, the trade industry increasingly depends on electronic commerce, also referred to as e-commerce, as a means of conducting transactions, hence facilitating the process of doing business transactions. It is undeniable that transactions through e-commerce allow default to occur, so there is a need for legal protection for consumers as stipulated in Articles 4 and 7 of the Consumer Protection Act. Business actors must be responsible for their negligence. As for the form of responsibility of business actors in e-commerce default disputes as specified in Article 19 paragraph (1) of the Consumer Protection Law that business actors have the responsibility to compensate the aggrieved party. Settlement of default disputes in e-commerce buying and selling transactions can be resolved through non-litigation or litigation through local courts, as stipulated in Article 47 of the Consumer Protection Law.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on “Changing of Law: Business Law, Local Wisdom and Tourism Industry” (ICCLB 2023)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
31 December 2023
ISBN
10.2991/978-2-38476-180-7_64
ISSN
2352-5398
DOI
10.2991/978-2-38476-180-7_64How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - I Gusti Ayu Tia Anja Ariesti
AU  - Ni Made Jaya Senastri
PY  - 2023
DA  - 2023/12/31
TI  - Legal Protection of Consumers in Online Transactions (E-Commerce)
BT  - Proceedings of the International Conference on “Changing of Law: Business Law, Local Wisdom and Tourism Industry” (ICCLB 2023)
PB  - Atlantis Press
SP  - 601
EP  - 606
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-180-7_64
DO  - 10.2991/978-2-38476-180-7_64
ID  - Ariesti2023
ER  -