Legal Protection of Consumers in Making Buying and Selling Transactions Electronically

DOI

10.2991/978-2-38476-180-7_37How to use a DOI?

Keywords

Consumer Protection; Buying and Selling Transactions Electronically; Legal Implementation and Effectiveness

Abstract

Advances in technology increase people’s intention to conduct transactions electronically. One of these transactions is to purchase goods for the needs of the community through electronic transactions, namely cellphones. Furthermore, the Government enacted Law Number 11 of 2008 concerning Electronic Transactions and Law Number 8 of 1999 concerning Consumer Protection. However, these transactions are not always good, but can also be detrimental to society. Formulation of the problem: 1. Why do problems occur in conducting electronic transactions. 2. How is the implementation of legal protection for consumers in conducting electronic transactions? The methodology used is normative and sociological juridical by conducting interviews with consumers and consumer institutions that accept purchases of goods that are not in accordance with orders. In analyzing the problems, the rule of law theory, agreement theory and justice theory, authority theory and effectiveness theory are used.

Research results: 1. Problems occur in conducting electronic transactions because the seller does not have good intentions and this violates Article 7 letter a, and the buyer is not careful, this violates Article 5 letter a of Law Number 8 of 1999 concerning Consumer Protection. 2. The implementation of legal protection for consumers in conducting transactions electronically is regulated in Law Number 8 of 1999 concerning Consumer Protection, but this has not been implemented effectively. Suggestion; 1. It is recommended that the government and consumer protection institutions provide socialization to all parties regarding the obligations of the parties regulated in Law Number 8 of 1999 concerning Consumer Protection.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Darwati Susilastuti
PY  - 2023
DA  - 2023/12/31
TI  - Legal Protection of Consumers in Making Buying and Selling Transactions Electronically
BT  - Proceedings of the International Conference on “Changing of Law: Business Law, Local Wisdom and Tourism Industry” (ICCLB 2023)
PB  - Atlantis Press
SP  - 331
EP  - 341
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-180-7_37
DO  - 10.2991/978-2-38476-180-7_37
ID  - Susilastuti2023
ER  -