M-Wallet Adoption and SMEs Performance

The Mediating Role of Internal Process Collaboration

DOI

10.2991/aebmr.k.201222.005How to use a DOI?

Keywords

mobile wallet, technology, entrepreneurial

Abstract

The development of information and communication technology has a strong positive impact on lifestyle changes for businesses and consumers. It becomes important to start digital transformation, seeing that the use of technology can increase productivity and improve the competitiveness of Indonesian Small and Medium Enterprises (SMEs). Research on the use of digital payment instruments in SMEs is still relatively limited. The analytical method used in this study is Structural Equation Modeling (SEM). Based on the results of the analysis, several conclusions are obtained, including the ability to run a business and the adoption of technology has a positive and significant influence on internal process collaboration. Second, the ability to run a business and technology adoption significantly affects business performance. Third, internal process collaboration is able to mediate the influence of entrepreneurial skills and technology adoption on the performance of SMEs. In subsequent studies, it is recommended to use other variables such as perceived benefits, perceived comfort, and impact of infrastructure to make a more significant contribution to business performance, and to be able to explain variations in the performance of SMEs more comprehensively.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - L’aisya Layyun Humaira
AU  - Syamsudin
AU  - Muzakar Isa
PY  - 2020
DA  - 2020/12/23
TI  - M-Wallet Adoption and SMEs Performance
BT  - Proceedings of the International Conference on Business and Management Research (ICBMR 2020)
PB  - Atlantis Press
SP  - 29
EP  - 35
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.201222.005
DO  - 10.2991/aebmr.k.201222.005
ID  - Humaira2020
ER  -