Legal Protection of Consumers Using E-Commerce Services During the Covid-19 Pandemic

DOI

10.2991/assehr.k.211203.030How to use a DOI?

Keywords

Consumer; Covid-19; Legal Protection

Abstract

Technology development brings progress in all aspects of human life. In line with developments in this era of globalization, there are also developing economic activities in society. One of the impacts of economic developments is e-commerce activities—the development of e-commerce towards fast, secure, and confidential of payment system. However, in the early 2020, the world was shocked by the spread of coronavirus (SARS-CoV-2), and the disease is called Coronavirus disease 2019 (Covid-19). The author wants to question the matter, namely, How is the Legal Protection of Consumers Using E-Commerce Services During the Covid-19 Pandemic? This study uses normative legal research methods. The analytical approach used is a qualitative approach to primary and secondary data, then analyzed descriptively. The result showed that since President of Indonesia, Joko Widodo, declared Covid-19 to be a national disaster with Presidential Decree No. 12 in 2020 with regard to the Determination of the National Disaster of the Spread of Corona Virus Disease 2019 as the National Disaster, public trust has relied on the e-commerce services to fulfill their daily needs. The days are increasing as the pandemic progresses, even to this moment, where the increase in the use of e-commerce, including the risk of consumers experiencing losses. However, the current law in Indonesia is sufficient to guarantee the legal protection for the consumers who utilize e-commerce, which proves that there is an element of consumer error in the compensation claim is the burden and liability of the business actor. So, the burden of proof does not lie with consumers, but the e-commerce business actors themselves.

Copyright

© 2021 The Authors. Published by Atlantis Press SARL.

Open Access

This is an open access article under the CC BY-NC license.

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TY  - CONF
AU  - Henri Christian Pattinaja
PY  - 2021
DA  - 2021/12/03
TI  - Legal Protection of Consumers Using E-Commerce Services During the Covid-19 Pandemic
BT  - Proceedings of the 2nd International Conference on Business Law and Local Wisdom in Tourism (ICBLT 2021)
PB  - Atlantis Press
SP  - 143
EP  - 146
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.211203.030
DO  - 10.2991/assehr.k.211203.030
ID  - Pattinaja2021
ER  -