Research on the Innovation of Cross-Border E-commerce Customer Service Model Based on Big Data in the Post-epidemic Era

DOI

10.2991/978-94-6463-064-0_60How to use a DOI?

Keywords

Big Data; Cross-border E-commerce; Customer Service Model Innovation

Abstract

In the post-epidemic era, with the rapid development of cross-border e-commerce, massive amounts of customer information data are generated every day. This article explores useful business information data, innovates cross-border e-commerce customer service model, optimizes customer service details, meets customer needs, and creates greater profits for the company. This article defines big data, expounds the 5V characteristics of big data and commonly used analysis methods, analyzes the positive impact of big data on cross-border e-commerce customer service, and the problems of big data application in cross-border e-commerce customer service, and proposes targeted cross-border innovations Countermeasures for e-commerce customer service model.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Jiahui Liang
PY  - 2022
DA  - 2022/12/27
TI  - Research on the Innovation of Cross-Border E-commerce Customer Service Model Based on Big Data in the Post-epidemic Era
BT  - Proceedings of the 2022 3rd International Conference on Big Data and Social Sciences (ICBDSS 2022)
PB  - Atlantis Press
SP  - 579
EP  - 588
SN  - 2589-4900
UR  - https://doi.org/10.2991/978-94-6463-064-0_60
DO  - 10.2991/978-94-6463-064-0_60
ID  - Liang2022
ER  -