Proceedings of the International Conference on Business, Accounting, Banking, and Economics (ICBABE 2022)

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Analysis of Community Satisfaction Index for Services at PDAM Ende Regency Office in the First Semester of 2022

Authors
Rafael Octavianus Byre1, *, Maria Endang Jamu1
1Management Study Program, Faculty of Economics, University of Flores, Sam Ratulangi Street, Ende, Nusa Tenggara Timur, 86318, Indonesia
*Corresponding author. Email: byrerafael@gmail.com
Corresponding Author
Rafael Octavianus Byre
Available Online 22 May 2023.
DOI
10.2991/978-94-6463-154-8_3How to use a DOI?
Keywords
Consumers Potential; Buying Decisions; Marketing Strategy
Abstract

This study aims to determine the satisfaction index of the people of Ende city in service at the PDAM Ende office. The approach in research uses quantitative and qualitative approaches. The population used in this study was 14,624. The sampling technique in this study used accidental sampling. The sample in this study was 180 respondents. The types of data used in this study are quantitative data and qualitative data. The data sources used in this study are primary data and secondary data. The data analysis technique in this study used the SPSS program tools. The results in this study are the average value of the public satisfaction index in the PDAM Tirta Kelimutu Ende office service of 2,975 and is categorized as good. Meanwhile, the confection value of IKM from services at the PDAM Tirta Kelimutu office in Ende Regency was 74,375. This shows that overall the IKM indicators can be met. Because the value is massuk in the category of good.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on Business, Accounting, Banking, and Economics (ICBABE 2022)
Series
Advances in Economics, Business and Management Research
Publication Date
22 May 2023
ISBN
978-94-6463-154-8
ISSN
2352-5428
DOI
10.2991/978-94-6463-154-8_3How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Rafael Octavianus Byre
AU  - Maria Endang Jamu
PY  - 2023
DA  - 2023/05/22
TI  - Analysis of Community Satisfaction Index for Services at PDAM Ende Regency Office in the First Semester of 2022
BT  - Proceedings of the International Conference on Business, Accounting, Banking, and Economics (ICBABE 2022)
PB  - Atlantis Press
SP  - 14
EP  - 23
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-154-8_3
DO  - 10.2991/978-94-6463-154-8_3
ID  - Byre2023
ER  -