Proceedings of the International Conference on Applied Science and Technology on Social Science 2022 (iCAST-SS 2022)

An Importance Performance Analysis (IPA) Model: Review E-government Web Portal Quality of Service

Authors
Y. Yuhefizar1, *, Devi Utami2, Josephine Sudiman3
1Department of Information Technology, Politeknik Negeri Padang, St. Kampus Limau Manis, Padang, Indonesia
2Department of MTSIA, Politeknik Negeri Padang, St. Kampus Limau Manis, Padang, Indonesia
3Department of Accounting, Politeknik Negeri Padang, St. Kampus Limau Manis, Padang, Indonesia
*Corresponding author. Email: yuhefizar@pnp.ac.id
Corresponding Author
Y. Yuhefizar
Available Online 30 December 2022.
DOI
10.2991/978-2-494069-83-1_6How to use a DOI?
Keywords
satisfaction; service; quality; importance; performance
Abstract

E-government web portal as important medium to deliver information that can be accessed instantly, look like a connector between the local government and the civil society. So that a more effective and efficient public services can be access. This paper aim to know users perception towards e-government web portal of municiple Tanah Datar. This research use questionnaires to collect data from 275 respondents and applies a model Importance Performance Analysis (IPA) to measuring the level of satisfaction of e-gov web portal. The finding suggested the government should have a prompt respond to overcome the users problems to give feedback on the users input and update their information of the web portal regularly.

Copyright
© 2022 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Download article (PDF)

Volume Title
Proceedings of the International Conference on Applied Science and Technology on Social Science 2022 (iCAST-SS 2022)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
30 December 2022
ISBN
978-2-494069-83-1
ISSN
2352-5398
DOI
10.2991/978-2-494069-83-1_6How to use a DOI?
Copyright
© 2022 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

TY  - CONF
AU  - Y. Yuhefizar
AU  - Devi Utami
AU  - Josephine Sudiman
PY  - 2022
DA  - 2022/12/30
TI  - An Importance Performance Analysis (IPA) Model: Review E-government Web Portal Quality of Service
BT  - Proceedings of the International Conference on Applied Science and Technology on Social Science 2022 (iCAST-SS 2022)
PB  - Atlantis Press
SP  - 30
EP  - 34
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-494069-83-1_6
DO  - 10.2991/978-2-494069-83-1_6
ID  - Yuhefizar2022
ER  -