Consumer Protection in Higher Education: A Case Study at Polytechnic

DOI

10.2991/assehr.k.200813.046How to use a DOI?

Keywords

consumer, consumer protection, business, higher education

Abstract

Consumers are “King” is a paradigm that has been accepted by the general public for a long time. According to the law, consumer protection is defined as all efforts that guarantee legal certainty to provide protection for consumers. Historically, consumer protection has been implemented in the business, health, and other fields. However, the implementation of consumer protection in higher education, has yet to receive attention. In fact, it is rather neglected. This paper discusses the results of a research on consumer protection for students in Polytechnic. The study used qualitative and quantitative methods. It begins by identifying the aspects of consumer protection for students in Polytechnic that are ideally being provided by education providers. It’s then followed by interviewing Polytechnic management, which is selected purposively. The identified aspects are used as framework to develop an on-line version questionnaire, which filled out by 464 students at Politeknik Negeri Bandung. The data obtained through questionnaires were tabulated and statistically processed, then analyzed. The results show that students’ view consumer protection as very important to be provided and applied in Polytechnic. All aspects found in the study represent 8 national education standards, they are statistically proven to have a correlation with consumer protection.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Carolina M. Lasambouw
AU  - Fiorida Mathilda
AU  - Neneng Nuryati
PY  - 2020
DA  - 2020/08/13
TI  - Consumer Protection in Higher Education: A Case Study at Polytechnic
BT  - Proceedings of the First International Conference on Applied Science and Technology (iCAST 2018)
PB  - Atlantis Press
SP  - 207
EP  - 211
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200813.046
DO  - 10.2991/assehr.k.200813.046
ID  - Lasambouw2020
ER  -