How to Increase the Quality of Requirements Analysis in Information System Development—The View from Emotional Intelligence

DOI

10.2991/icassr-15.2016.103How to use a DOI?

Keywords

requirements analysis; emotional intelligence; enterprise characteristics; information system development

Abstract

Accurate requirements are essential to the success of any information system development project. Over the years, numerous studies have investigated factors such as attitude, behavior, and performance that affect the information systems development (ISD) process. Our research focused on how developers’ behavior affected end users and the requirements analysis from the emotional intelligence perspective. Specifically, we examined emotional intelligence factors (the quality of communication, control of conflicts between developers and users, and the developers’ attitude towards the users) and enterprise characteristics (characteristics of developers, the stability of the staff in the development enterprise, and the characteristics of the project). Using data collected from ISD firms in China, we show that emotional intelligence and enterprise characteristics can both have positive effects on requirements analysis.

Copyright

© 2016, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Chun-jie Xiang
PY  - 2016/08
DA  - 2016/08
TI  - How to Increase the Quality of Requirements Analysis in Information System Development—The View from Emotional Intelligence
BT  - Proceedings of the 3d International Conference on Applied Social Science Research
PB  - Atlantis Press
SP  - 377
EP  - 380
SN  - 1951-6851
UR  - https://doi.org/10.2991/icassr-15.2016.103
DO  - 10.2991/icassr-15.2016.103
ID  - Xiang2016/08
ER  -