Proceedings of the 2nd International Conference on Administration Science 2020 (ICAS 2020)

Intellectual Capital Implementation Strategy Based on the Industrial Revolution 4.0 at the Bandung City Information and Communication Office

Authors
Ika Wulandari, Ramdani Priatna, Fikri Aditya Tri Andikaputra
Corresponding Author
Ika Wulandari
Available Online 1 July 2021.
DOI
10.2991/assehr.k.210629.054How to use a DOI?
Keywords
intellectual capital, competency, public organization
Abstract

Intellectual capital as an organizational asset is still rarely implemented in Indonesia. Whereas intellectual capital is a very important asset to win the competition and create value for an organization. Intellectual capital can also facilitate intangible resources owned by organizations such as employee competencies, relations with society, and technology. The research method used is qualitative. The results showed that from the perspective of human capital, Bandung City Information and Communication Office can add ASN skills, such as problem solving, creativity, as competencies that are considered unable to be replaced by machines or robots. In the capital structure, it is better to expand Wi-Fi services in the city of Bandung. Besides, it is necessary to add information and communication technology tools as well as system integration to facilitate and simplify the complaint information system. This also relates to aspects of customer capital by creating a good communication flow with other OPD in the Bandung City area.

Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 2nd International Conference on Administration Science 2020 (ICAS 2020)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
1 July 2021
ISBN
978-94-6239-401-8
ISSN
2352-5398
DOI
10.2991/assehr.k.210629.054How to use a DOI?
Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Ika Wulandari
AU  - Ramdani Priatna
AU  - Fikri Aditya Tri Andikaputra
PY  - 2021
DA  - 2021/07/01
TI  - Intellectual Capital Implementation Strategy Based on the Industrial Revolution 4.0 at the Bandung City Information and Communication Office
BT  - Proceedings of the 2nd International Conference on Administration Science 2020 (ICAS 2020)
PB  - Atlantis Press
SP  - 285
EP  - 288
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210629.054
DO  - 10.2991/assehr.k.210629.054
ID  - Wulandari2021
ER  -