The Future of Public Service:

Lessons from the Uncertainty and Disruption

DOI

10.2991/assehr.k.210629.048How to use a DOI?

Keywords

future of public services, competencies in tackling uncertainty and disruption

Abstract

Covid-19 has changed the way public service works. Since Covid-19 broke out in the early 2020, any organization has changed their behavior, strategies, and the way they run their businesses. Including public service should adjust their business process in flexible way as they can to secure their business. Massive disruption in private sector has triggered public sectors a long time ago before covid-19 arose. The emerged of covid-19 has increased uncertainty in public services surmounting numerous challenges at the same time is also leveraging significant opportunity. In this case, agility in public service is a prerequisite in adopting to the changing environment. Thus, what are lessons learned from the uncertainty and disruption for future of public service? That is the research question that would like to be answer within this paper. The purposes of this paper are to describe, and analysis lesson learned from the uncertainty and disruption for future of public service as well as what competencies are needed to address this challenges and opportunities. This study uses qualitative methods with series of virtual discussions with Indonesian Government experts as well as experts from Network of School of Government of OECD since March to November 2020. The results of this study are (1) lessons learned from the uncertainty and disruption for future of public service; (2) Key competencies needed in tackling the uncertainty and disruption for future of public services.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Evi Maya Savira
PY  - 2021
DA  - 2021/07/01
TI  - The Future of Public Service:
BT  - Proceedings of the 2nd International Conference on Administration Science 2020 (ICAS 2020)
PB  - Atlantis Press
SP  - 252
EP  - 257
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210629.048
DO  - 10.2991/assehr.k.210629.048
ID  - Savira2021
ER  -