Implementation of Public Service Performance Appraisal Model

DOI

10.2991/icas-19.2019.11How to use a DOI?

Keywords

public service; civil servants performance; performance appraisal; good governance

Abstract

Civil servants as policy implementers and public servants are required to be able to carry out their roles. Therefore, innovations related to performance appraisal of civil servants need to be continuously developed. This study wants to know the model of public service performance appraisal as part of improving the quality of public services. Data collection is conducted by survey, documentation, and in-depth interviews to research objects. The results of the study show that the performance appraisal at Regional Employment Agency Malang City has used Employee Performance Target or Sasaran Kinerja Pegawai (SKP). The implementation is still running for one year, so it still needs adjustments. Performance appraisal using SKP has an obstacle, namely the level of education of civil servants that influences the understanding of filling SKP. This has an impact on difficulties when the leader recapitulates the results of employee scores. There is a red thread that has not been substantially decomposed. Civil servant’s performance is encouraged to create excellent service and performance appraisal should be one indicator in assessing service quality.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Hayat Hayat
AU  - Rike Anggun Artisa
PY  - 2019/08
DA  - 2019/08
TI  - Implementation of Public Service Performance Appraisal Model
BT  - Proceedings of the First International Conference on Administration Science (ICAS 2019)
PB  - Atlantis Press
SP  - 49
EP  - 55
SN  - 2352-5398
UR  - https://doi.org/10.2991/icas-19.2019.11
DO  - 10.2991/icas-19.2019.11
ID  - Hayat2019/08
ER  -