Accountability in Public Services - A Case Study of Immigration Services in Makassar, Indonesia

DOI

10.2991/icas-17.2017.36How to use a DOI?

Keywords

accountability, responsibility, public service

Abstract

This study aims to analyze and describe the accountability of the public service in the Immigration Office of Makassar. The problem in this research is how Public Service Accountability in Passport Making Service at Class I Immigration Office of Makassar is reviewed from the relation with whom to be responsible for what should be accounted for in case of errors that cause the level of accountability is still low. This research type is a descriptive research using qualitative approach with case study method. This qualitative research uses data collection techniques through in-depth interviews, with various informants, direct observation on the research location. Collecting information through interviews with the service user community and key informants from service providers. The result of the research shows that the accountability of the service of passport application in the First Class Immigration Office of Makassar has not been fully accountable in providing services. The phenomenon in the Class I Makassar Immigration Office is associated with who should be responsible for what should be accounted for in case of errors that cause the performance is still low, included in the Category Type III Scenario, where the Type III Scenario promotes the idea of accountability when an officer is responsible but he is not guilty empirically.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Muhammad Yunus
AU  - Wahyu Nurdiansyah
PY  - 2017/11
DA  - 2017/11
TI  - Accountability in Public Services - A Case Study of Immigration Services in Makassar, Indonesia
BT  - Proceedings of the International Conference on Administrative Science (ICAS 2017)
PB  - Atlantis Press
SP  - 149
EP  - 153
SN  - 2352-5428
UR  - https://doi.org/10.2991/icas-17.2017.36
DO  - 10.2991/icas-17.2017.36
ID  - Yunus2017/11
ER  -