Analysis of Business Information Services Innovation in Bantaeng, South Sulawesi

DOI

10.2991/icas-17.2017.10How to use a DOI?

Keywords

innovation, public service, business license, local government, Indonesia

Abstract

This article aims to explain how public service innovation forms in business licenses in local government in Indonesia. For this purpose the study was conducted in Bantaeng district, South Sulawesi Province, Indonesia. The research was conducted using qualitative so that data collection techniques include observation, in-depth interview, and focus group discussion. The result of the research shows that service innovation applied in bantaeng district has the purpose of providing satisfactory business permit services for the community through various main policies such as changing employee behavior, delivery of permits to applicant's home, and utilization of information technology. Innovation made it was able to encourage the acceleration of business license services. We can conclude that there is a positive trend of regions in Indonesia in an effort to improve public services more efficiently and effectively in the second decade of democratization in the country.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Badu Ahmad
PY  - 2017/11
DA  - 2017/11
TI  - Analysis of Business Information Services Innovation in Bantaeng, South Sulawesi
BT  - Proceedings of the International Conference on Administrative Science (ICAS 2017)
PB  - Atlantis Press
SP  - 45
EP  - 47
SN  - 2352-5428
UR  - https://doi.org/10.2991/icas-17.2017.10
DO  - 10.2991/icas-17.2017.10
ID  - Ahmad2017/11
ER  -