Proceedings of the International Conference on Advance Research in Social and Economic Science (ICARSE 2022)

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Prioritizing IT Services for Organizational Development: A Strategic Approach

Authors
Dian Indri Purnamasari1, *, Asep Saepudin2, Riza Prapascatama Agusdin3, Vynska Amalia Permadi3
1Accounting Department, Universitas Pembangunan Nasional Veteran Yogyakarta, Yogyakarta, Indonesia
2International Relation Department, Universitas Pembangunan Nasional Veteran Yogyakarta, Yogyakarta, Indonesia
3Informatics Department, Universitas Pembangunan Nasional Veteran Yogyakarta, Yogyakarta, Indonesia
*Corresponding author. Email: dian_indri@upnyk.ac.id
Corresponding Author
Dian Indri Purnamasari
Available Online 27 April 2023.
DOI
10.2991/978-2-38476-048-0_9How to use a DOI?
Keywords
IT Service Portfolio; Service Strategy; ITIL V3; strategy management; demand management; financial management
Abstract

This research focuses on the Information Technology Infrastructure Library V3 (ITIL V3) and its Service Strategy stage, specifically on the IT Service Portfolio. The main aim is to establish the organization’s strategic plans for information technology and systems through four key processes: strategy management for IT services, demand management, financial management, and prioritization of IT service proposals. The methods used involve identifying service users and their demands, determining expected costs and benefits of service development, and analyzing previous stages to prioritize IT services for the next three years. The result is a list of recommended IT services in the IT Service Portfolio that can assist the company’s development. The implication of this research is that it provides guidance for organizations to prioritize their IT services and ensure they align with their strategic goals.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on Advance Research in Social and Economic Science (ICARSE 2022)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
27 April 2023
ISBN
978-2-38476-048-0
ISSN
2352-5398
DOI
10.2991/978-2-38476-048-0_9How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Dian Indri Purnamasari
AU  - Asep Saepudin
AU  - Riza Prapascatama Agusdin
AU  - Vynska Amalia Permadi
PY  - 2023
DA  - 2023/04/27
TI  - Prioritizing IT Services for Organizational Development: A Strategic Approach
BT  - Proceedings of the International Conference on Advance Research in Social and Economic Science (ICARSE 2022)
PB  - Atlantis Press
SP  - 74
EP  - 86
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-048-0_9
DO  - 10.2991/978-2-38476-048-0_9
ID  - Purnamasari2023
ER  -