Performance Improvement through Interpersonal Communication and Job Satisfaction (Empirical Study of Nurses in Puskesmas/Community Health Center) in Makassar, Indonesia
- DOI
- 10.2991/icame-18.2019.63How to use a DOI?
- Keywords
- Interpersonal communication, job satisfaction, performance
- Abstract
This study aimed to analyze the effect of interpersonal communication and the job satisfaction nurses’ performance. The study was designated as a quantitative research. The research was conducted in the community health center (PUSKESMAS) in Makassar, Indonesia. The study applied structured questionnaires and employed multi-item scales. The sampling technique was determined by proportional random sampling. The data were analyzed using path analysis. The results showed that: (1) the interpersonal communication had a positive and significant effect on work satisfaction, (2) the interpersonal communication had a positive and significant effect on the performance, (3) the job satisfaction had a positive and significant impact on performance, (4) the interpersonal communication had a positive and significant indirect effect on performance through the job satisfaction of the nurses of Puskesmas in Makassar. These results revealed that all proposed hypotheses were accepted.
- Copyright
- © 2019, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Fauziah AU - Isnawati Osman AU - Dian A. S. Parawansa AU - Jumidah Maming PY - 2019/08 DA - 2019/08 TI - Performance Improvement through Interpersonal Communication and Job Satisfaction (Empirical Study of Nurses in Puskesmas/Community Health Center) in Makassar, Indonesia BT - Proceedings of the 3rd International Conference on Accounting, Management and Economics 2018 (ICAME 2018) PB - Atlantis Press SP - 601 EP - 607 SN - 2352-5428 UR - https://doi.org/10.2991/icame-18.2019.63 DO - 10.2991/icame-18.2019.63 ID - 2019/08 ER -