Effect Of Quality Of Service On Student Satisfaction In Stimik Dipanegara Makassar
- DOI
- 10.2991/icame-17.2017.27How to use a DOI?
- Keywords
- Realibility; Responsiveness; Assurance; Empathy; Tangibles; Student Satisfaction
- Abstract
This study aims to see the effect of service quality on student satisfaction STMIK Dipanegara Makassar. The variables are reliability, responsiveness, assurance, empathy, physical evidence (tangibles) as independent variables and student satisfaction at STMIK Dipanegara Makassar as the dependent variable. The population of this research is all students of STIMIK Dipanegara and the sample is 100 people informatics management program by using slovin method. Data collection is done through observation, interview, and documentation. Hypothesis testing using multiple regression analysis with the help of IBM SPSS 22. The results showed positive and significant reliability (reliability) to student satisfaction at STMIK Dipanegara Makassar ,. responsiveness positive and significant to student satisfaction at STMIK Dipanegara Makassar, empathy (empathy) positive and significant to student satisfaction at STMIK Dipanegara Makassar. physical evidence (tangibles) positive and significant to student satisfaction at STMIK Dipanegara Makassar, assurance (assurance) positive and not significant to student satisfaction at STMIK Dipanegara Makassar.
- Copyright
- © 2017, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - A. Ratna Dewi AU - Hasniaty Hasniaty PY - 2017/10 DA - 2017/10 TI - Effect Of Quality Of Service On Student Satisfaction In Stimik Dipanegara Makassar BT - Proceedings of the 2nd International Conference on Accounting, Management, and Economics 2017 (ICAME 2017) PB - Atlantis Press SP - 359 EP - 375 SN - 2352-5428 UR - https://doi.org/10.2991/icame-17.2017.27 DO - 10.2991/icame-17.2017.27 ID - Dewi2017/10 ER -