Commitment of Surabaya City in Realizing Prime Public Services Through the Media Center Website

DOI

10.2991/assehr.k.200323.066How to use a DOI?

Keywords

public services, policy implementation, excellent service

Abstract

This study discusses about how the efforts of the Surabaya City Government in improving the quality of excellent service to the public. Public services are performed by the Surabaya city government through the Media Center as a service of information, complaints, and suggestions in order to provide access in every problem that occurs in the public. This study aims to identify the commitment of the Surabaya city government in improving excellent public services through the Media Center by using qualitative research methods. The results of this study can be seen from the Media Center is a service system based on technology and information integrated by people who want to participate in city development. Therefore the existence of this service is expected to improve excellent public services based on e-governence through the Media Center.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Ahmad Burhan
AU  - Dimas Ayu Pamukir
AU  - Mauli
PY  - 2020
DA  - 2020/03/25
TI  - Commitment of Surabaya City in Realizing Prime Public Services Through the Media Center Website
BT  - Proceedings of the 4th International Conference on Arts Language and Culture (ICALC 2019)
PB  - Atlantis Press
SP  - 569
EP  - 573
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200323.066
DO  - 10.2991/assehr.k.200323.066
ID  - Burhan2020
ER  -