Proceedings of the 2022 International Conference on Artificial Intelligence, Internet and Digital Economy (ICAID 2022)

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Research on the Factors Affecting the Quality of Fresh E-Commerce Logistics Services

Authors
Weimin Lin1, Jining Yang1, Chenghua Liu1, *, Mei Li2
1College of Logistics, Chengdu University of Information Engineering, Chengdu, 610103, Sichuan, China
2College of Logistics Management and Engineering, Nanning Normal University, Nanning, 530001, Guangxi, China
*Corresponding author. Email: 78943891@qq.com
Corresponding Author
Chenghua Liu
Available Online 2 December 2022.
DOI
10.2991/978-94-6463-010-7_119How to use a DOI?
Keywords
Fresh Produce E-Commerce; Logistics Service Quality; Influence Factors; Intuitionistic Fuzzy; DEMATEL Method
Abstract

Based on the 4M1E management rule, the factors influencing the service quality of fresh produce e-commerce logistics are constructed from five dimensions: human, machine, material, law and environment, and the empirical analysis is conducted by combining intuitionistic fuzzy and DEMATEL methods. It is found that the three indicators of operation standardization, delivery time efficiency and logistics information platform are the key factors affecting its development. Based on this, the article proposes targeted solutions from the perspectives of strengthening logistics service awareness, enhancing the construction of intelligent logistics system and optimizing logistics distribution network, so as to improve the quality of fresh produce e-commerce logistics services.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2022 International Conference on Artificial Intelligence, Internet and Digital Economy (ICAID 2022)
Series
Atlantis Highlights in Intelligent Systems
Publication Date
2 December 2022
ISBN
978-94-6463-010-7
ISSN
2589-4919
DOI
10.2991/978-94-6463-010-7_119How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Weimin Lin
AU  - Jining Yang
AU  - Chenghua Liu
AU  - Mei Li
PY  - 2022
DA  - 2022/12/02
TI  - Research on the Factors Affecting the Quality of Fresh E-Commerce Logistics Services
BT  - Proceedings of the 2022 International Conference on Artificial Intelligence, Internet and Digital Economy (ICAID 2022)
PB  - Atlantis Press
SP  - 1157
EP  - 1165
SN  - 2589-4919
UR  - https://doi.org/10.2991/978-94-6463-010-7_119
DO  - 10.2991/978-94-6463-010-7_119
ID  - Lin2022
ER  -