Consumer Dispute Resolution Body Authority: An Examination of The Components of Default In Consumer Disputes

DOI

10.2991/978-2-38476-218-7_15How to use a DOI?

Keywords

Consumer Disputes; Financing Agreements; Defaults; Dispute Resolution Bodies

Abstract

The Consumer Dispute Settlement Body (BPSK) is empowered by Law 8 of 1999 to investigate consumer issues. Consumer disputes encompass financing agreements involving a default aspect within the legal relationship. While there is a possibility of default, consumers opt for legal recourse at BPSK. The jurisdiction of the District Court is to adjudicate cases, including a component of noncompliance. However, BPSK receives multiple instances and subsequently analyzes and determines each instance. This article determines whether BPSK’s choice to investigate consumer disputes involving defaults in financing agreements aligns with legal objectives. 2. Is it necessary to grant BPSK the jurisdiction to investigate consumer disputes in financing agreements that involve default clauses? A normative legal research method employing a qualitative approach is utilized to address the topic, with the idea of legal objectives serving as the theoretical framework. The research findings indicate that BPSK’s decision-making process in consumer dispute cases has effectively addressed the issue of compensation for both consumers and corporate actors, successfully achieving its legal objectives. Therefore, it is necessary to grant BPSK the jurisdiction to investigate consumer issues involving default clauses in financing contracts.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Faisal Luqman Hakim
AU  - Adi Sulistiyono
AU  - Pujiyono Suwadi
PY  - 2024
DA  - 2024/02/22
TI  - Consumer Dispute Resolution Body Authority: An Examination of The Components of Default In Consumer Disputes
BT  - Proceedings of the International Conference On Law, Economic & Good Governance (IC-LAW 2023)
PB  - Atlantis Press
SP  - 96
EP  - 100
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-218-7_15
DO  - 10.2991/978-2-38476-218-7_15
ID  - Hakim2024
ER  -