Service Design Indicator Construction for Rehabilitation Needs of Institutional Long-Term Care for the Elderly

DOI

10.2991/hss-26.2016.143How to use a DOI?

Keywords

Long-term care, Service design, Rehabilitation needs, Service design indicator.

Abstract

Taiwan was officially an aging society since 1993. Therefore, there are more and more long-term care requirements from people because of the increasingly aging population. Rehabilitation Needs is also one of the long-term care services, and this study is aimed for Service design indicator (SDI) construction for Rehabilitation Needs of long-term care system in order to not only fulfill Long-Term Care Stakeholders' Needs (LTCNs) but also consider customer emotional experiences of Long-Term Care Direct Stakeholders (LTCDS) for better caring quality offering and customer experiences creating for Long-Term Care User (LTCU). The first stage of this study is literature review as the basis for research surveys, identify service design point of view to work out product design aspects onto service design viewpoints by three major aspects: 1. the rehabilitation needs of LTCU; 2. the customer emotional experiences aspects such as service experiences, product experiences, activity experiences and space experiences; 3. LTCS. The second stage of this study follows four principles of service design: user-centered design, co-creative, continuous improvement and touchpoints evidencing. The base of this research is institutional long-term care system, and the needs and desires of LTCS are obtained by in-depth interview and observation. The final stage of this study is to construct SDI for rehabilitation needs to meet LTCSNs.

Copyright

© 2016, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Wanli Wei
AU  - Shufeng Tsai
AU  - Yafen Tsai
AU  - YaLing Lo
PY  - 2016/01
DA  - 2016/01
TI  - Service Design Indicator Construction for Rehabilitation Needs of Institutional Long-Term Care for the Elderly
BT  - Proceedings of the 2016 International Conference on Humanities and Social Science
PB  - Atlantis Press
SP  - 876
EP  - 884
SN  - 2352-5398
UR  - https://doi.org/10.2991/hss-26.2016.143
DO  - 10.2991/hss-26.2016.143
ID  - Wei2016/01
ER  -