The Implementation of a Tiered Referral System of Bpjs Health Patient at Lepo-Lepo Public Health Center Kendari City

DOI

10.2991/978-94-6463-427-3_9How to use a DOI?

Keywords

BPJS Health; Public Health Center; Tiered Referral

Abstract

Implementing this referral system generally requires health services at primary health facilities to be strengthened because FKTP acts as the first contact or referral screener for health services. However, the significant referral rate at Lepo-Lepo Public Health Center in Kendari City in 2022 of 25,22% is in contrast to the JKN program, which should be able to maximize the functions of the public health center. This study aimed to discover the depiction of implementing a tiered referral system at Lepo-Lepo Health Centre in Kendari City. This current study used a qualitative approach with the phenomenology method. The data collection method was done by in-depth interviews and observations involving 9 informants. The results showed that the polyclinic services at the Lepo-Lepo Health Center were sufficient, the doctor staff was appropriate and met the standards, and the doctor’s knowledge of 144 diseases was not maximized because the doctor referred to several conditions that could be resolved at the health center, the availability of medical equipment and medicines was not according to standards and limited, as well as the compliance of health workers with referral SOPs, in general, has been carried out by applicable SOPs. It is expected that BPJS Health will provide training related to patient handling competencies for doctors at the Kendari City Health Office to be more cooperative with the Lepo-Lepo Public Health Center to fulfill the needs for health workers, medical equipment facilities, and medicines at the public health center.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Nani Yuniar
AU  - Pitrah Asfian
AU  - Nurmaladewi Nurmaladewi
AU  - Nur Aini H. Batjo
PY  - 2024
DA  - 2024/05/22
TI  - The Implementation of a Tiered Referral System of Bpjs Health Patient at Lepo-Lepo Public Health Center Kendari City
BT  - Proceedings of the 1st Halu Oleo International Conference on Public Health (HOICPH 2023)
PB  - Atlantis Press
SP  - 60
EP  - 74
SN  - 2468-5739
UR  - https://doi.org/10.2991/978-94-6463-427-3_9
DO  - 10.2991/978-94-6463-427-3_9
ID  - Yuniar2024
ER  -