ANALYSIS OF PASSENGER SATISFACTION OF SERVICES IN TERMINAL 3 ULTIMATE SOEKARNO-HATTA INTERNATIONAL AIRPORT

DOI

10.2991/grost-17.2018.76How to use a DOI?

Keywords

Airport Terminal, Passenger Satisfaction, Passenger Terminal, Airport Services, Airport.

Abstract

Airport Terminal is a facility where passenger movement is in in-bound and out-bound process on air transport. The airport terminal is divided into 2 sections, namely Passenger Terminal and Cargo Terminal. This paper aims to explain and predict the satisfaction of passengers on service at Terminal 3 Ultimate Soekarno-Hatta International Airport. In this study the method used was the Likert scale method, which evaluated the passenger's perception of airport terminal service on international departures. Data collection was taken from a sample of 70 people. Based on the results of this study, the quality of service consisting of information service boarding signage, Security Check Point, Check-in Counter, Immigration and Boarding Lounge passenger are satisfying with the overall percentage of 76.4%.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Rida Aulia Wulansari
AU  - Syafira Tria Permata
PY  - 2017/11
DA  - 2017/11
TI  - ANALYSIS OF PASSENGER SATISFACTION OF SERVICES IN TERMINAL 3 ULTIMATE SOEKARNO-HATTA INTERNATIONAL AIRPORT
BT  - Proceedings of the Conference on Global Research on Sustainable Transport (GROST 2017)
PB  - Atlantis Press
SP  - 864
EP  - 871
SN  - 2352-5401
UR  - https://doi.org/10.2991/grost-17.2018.76
DO  - 10.2991/grost-17.2018.76
ID  - Wulansari2017/11
ER  -