Proceedings of the 2014 International Conference on Global Economy, Commerce and Service Science

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Individual Customer Knowledge Exploitation: A Multiple Case Study

Authors
T.S. Mittilä
Corresponding Author
T.S. Mittilä
Available Online January 2014.
DOI
10.2991/gecss-14.2014.67How to use a DOI?
Keywords
knowledge management, absorptive capacity, knowledge exploitation, industrial service, service innovation
Abstract

We scrutinize how the personnel of industrial companies exploit customer knowledge in service innovation and development. The paper puts in evidence of the factors influencing the absorptive capacity of individuals in industrial service firms.

Copyright
© 2014, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 2014 International Conference on Global Economy, Commerce and Service Science
Series
Advances in Intelligent Systems Research
Publication Date
January 2014
ISBN
978-90-78677-96-3
ISSN
1951-6851
DOI
10.2991/gecss-14.2014.67How to use a DOI?
Copyright
© 2014, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - T.S. Mittilä
PY  - 2014/01
DA  - 2014/01
TI  - Individual Customer Knowledge Exploitation: A Multiple Case Study
BT  - Proceedings of the 2014 International Conference on Global Economy, Commerce and Service Science
PB  - Atlantis Press
SP  - 267
EP  - 272
SN  - 1951-6851
UR  - https://doi.org/10.2991/gecss-14.2014.67
DO  - 10.2991/gecss-14.2014.67
ID  - Mittilä2014/01
ER  -