Proceedings of the 7th Global Conference on Business, Management, and Entrepreneurship (GCBME 2022)

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Role Conflict – Job Resources Impact on Emotional Exhaustion: Work-Family Conflict as Mediator

Authors
Cecylia Mauri Napitupulu1, *, Putri Mega Desiana2
1Human Capital Management, Faculty of Economics and Business, Universitas Indonesia, Depok, Indonesia
2Department of Management, Faculty of Economics and Business, Universitas Indonesia, Depok, Indonesia
*Corresponding author. Email: cecylia.mauri@ui.ac.id
Corresponding Author
Cecylia Mauri Napitupulu
Available Online 29 September 2023.
DOI
10.2991/978-94-6463-234-7_175How to use a DOI?
Keywords
Role conflict; Job Resources; Work-family conflict; Emotional exhaustion; Public Accountant
Abstract

In the working environment, job characteristics such as high job demands and low resources impact workers’ emotional exhaustion, including Public Accountant workers. During COVID-19, Public Accountant workers should change their work method to working from home (WFH). While using this job method, workers may become preoccupied with their family roles and responsibilities, which may also contribute to their emotional exhaustion. The main focus of this study is to see the relationship between role conflict, job autonomy, and social support as part of job demands and resources, to emotional exhaustion with work-family conflict as a mediator variable. 170 Public Accountant employees in Jakarta who worked from home, lived with their partners or families, and did so for the first time during the epidemic were used to gather the data. This study was analyzed using CFA and SEM to see the effect between role conflict, job resources, work-family conflict, and emotional exhaustion. The findings indicated that role conflict and job resources impacted work-family conflict. This study also found that work-family conflict served as a mediator between role conflict and job resources and emotional exhaustion in addition to affecting it.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 7th Global Conference on Business, Management, and Entrepreneurship (GCBME 2022)
Series
Advances in Economics, Business and Management Research
Publication Date
29 September 2023
ISBN
10.2991/978-94-6463-234-7_175
ISSN
2352-5428
DOI
10.2991/978-94-6463-234-7_175How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Cecylia Mauri Napitupulu
AU  - Putri Mega Desiana
PY  - 2023
DA  - 2023/09/29
TI  - Role Conflict – Job Resources Impact on Emotional Exhaustion: Work-Family Conflict as Mediator
BT  - Proceedings of the 7th Global Conference on Business, Management, and Entrepreneurship (GCBME 2022)
PB  - Atlantis Press
SP  - 1667
EP  - 1675
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-234-7_175
DO  - 10.2991/978-94-6463-234-7_175
ID  - Napitupulu2023
ER  -