Proceedings of the 6th Global Conference on Business, Management, and Entrepreneurship (GCBME 2021)

Excellent Service and Utilization of Information Technology on Stakeholder Satisfaction and Organizational Performance

Authors
Deny Hidayatullah1, *, Munir Munir2, Wawan Setiawan3, Chairul Furqon4, Puspo Dewi Dirgantari5
1Universitas Pendidikan Indonesia
2Universitas Pendidikan Indonesia
3Universitas Pendidikan Indonesia
4Universitas Pendidikan Indonesia
5Universitas Pendidikan Indonesia
*Corresponding author. Email: deny@upi.edu
Corresponding Author
Deny Hidayatullah
Available Online 12 July 2022.
DOI
10.2991/aebmr.k.220701.028How to use a DOI?
Keywords
Excellent Service; Utilization of Information Technology; Satisfaction of stakeholders; Organizational Performance
Abstract

The purpose of this study was to analyze the influence of excellent service by utilizing information technology on the satisfaction of stakeholders, which has an impact on organizational performance. This study was descriptive with a quantitative approach. There were two types of variables in this study: the independent and dependent variables. To analyze the data in this study, the Statistical Program for Social Science (SPSS) was used. From the proposed model, excellent service by utilizing information technology positively and significantly affected stakeholder satisfaction.

Furthermore, stakeholder satisfaction also had a positive and significant effect on organizational performance. Then from the study’s final results, it could be concluded that there was a significant influence between the causal relationship of excellent service by utilizing information technology on organizational performance through stakeholder satisfaction. The novelty of this research is that apart from excellent service, there is also a positive influence on the use of technology on stakeholder satisfaction and organizational performance. This could be a consideration for every information technology user and organization by utilizing it as much as possible in increasing competitiveness.

Copyright
© 2022 The Authors. Published by Atlantis Press International B.V.
Open Access
This is an open access article distributed under the CC BY-NC 4.0 license.

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Volume Title
Proceedings of the 6th Global Conference on Business, Management, and Entrepreneurship (GCBME 2021)
Series
Advances in Economics, Business and Management Research
Publication Date
12 July 2022
ISBN
978-94-6239-590-9
ISSN
2352-5428
DOI
10.2991/aebmr.k.220701.028How to use a DOI?
Copyright
© 2022 The Authors. Published by Atlantis Press International B.V.
Open Access
This is an open access article distributed under the CC BY-NC 4.0 license.

Cite this article

TY  - CONF
AU  - Deny Hidayatullah
AU  - Munir Munir
AU  - Wawan Setiawan
AU  - Chairul Furqon
AU  - Puspo Dewi Dirgantari
PY  - 2022
DA  - 2022/07/12
TI  - Excellent Service and Utilization of Information Technology on Stakeholder Satisfaction and Organizational Performance
BT  - Proceedings of the 6th Global Conference on Business, Management, and Entrepreneurship (GCBME 2021)
PB  - Atlantis Press
SP  - 140
EP  - 143
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.220701.028
DO  - 10.2991/aebmr.k.220701.028
ID  - Hidayatullah2022
ER  -