Proceedings of the 5th Global Conference on Business, Management and Entrepreneurship (GCBME 2020)

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Quality Management System Analysis in Toll Road Construction (Case Study: Bogor Ring Road Toll Road)

Authors
Manggala Kusumo Wijayanto, Anton Wachidin Widjaja
Corresponding Author
Manggala Kusumo Wijayanto
Available Online 2 September 2021.
DOI
10.2991/aebmr.k.210831.054How to use a DOI?
Keywords
Quality Management System (QMS), Bogor Ring Road (BRR)
Abstract

One of the ways for Indonesia to gain economic equity is by building toll road. Toll road becomes one of the National Strategic Projects (Proyek Strategis Nasional - PSN) of Indonesia to connect all areas expanding from the suburbs to the cities. PT.Marga Sarana Jabar is one of them, connecting Bogor outer ring road area to Jakarta, Sukabumi, and Balaraja. Toll road operator must provide a comfortable road trip to the users. They have to minimize any congestions, damaged roads, or other inconveniences. One of the roots causing any inconveniences comes from the quality delivered during toll road construction did not comply to the standards. Quality Management System (QMS) during construction can ease the supervisor to monitor the quality. However, there were troubles during the implementation of QMS in construction. Hence, this research was conducted by using primary and secondary data obtained from archive and questionnaires. The method of analysis used qualitative analysis that also supported with Nvivo tools to identify the highest possibility factors causing poor quality. The main conclusion of this research is that human resource significantly affected the success implementation of QMS. Appropriate training of human resources will be immensely required to improve the construction quality.

Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 5th Global Conference on Business, Management and Entrepreneurship (GCBME 2020)
Series
Advances in Economics, Business and Management Research
Publication Date
2 September 2021
ISBN
978-94-6239-424-7
ISSN
2352-5428
DOI
10.2991/aebmr.k.210831.054How to use a DOI?
Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - Manggala Kusumo Wijayanto
AU  - Anton Wachidin Widjaja
PY  - 2021
DA  - 2021/09/02
TI  - Quality Management System Analysis in Toll Road Construction (Case Study: Bogor Ring Road Toll Road)
BT  - Proceedings of the 5th Global Conference on Business, Management and Entrepreneurship (GCBME 2020)
PB  - Atlantis Press
SP  - 279
EP  - 284
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.210831.054
DO  - 10.2991/aebmr.k.210831.054
ID  - Wijayanto2021
ER  -