Analysis Factors Affecting Students' Satisfaction with Academic Services Based on Servqual

DOI

10.2991/gcbme-16.2016.49How to use a DOI?

Keywords

Customer Satisfaction, Servqual, Collage, and student

Abstract

Colleges are required to continue to improve in the satisfaction of students in the service provided. The purpose of this research to understand factors that which influences student satisfaction seen from servqual. Methods used explanatory survey. The subject in this study was 201 students. Data analysis using analysis factor with the help SPSS. The result showed that the factors that affect customer satisfaction that is tangible, empathy, assurance, responiveness and realiability. College in improving student satisfaction must consider factors tangible, empathy, assurance, and realiability responiveness

Copyright

© 2016, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Girang Razati
AU  - Sumiyati Sumiyati
AU  - Masharyono Masharyono
PY  - 2016/08
DA  - 2016/08
TI  - Analysis Factors Affecting Students' Satisfaction with Academic Services Based on Servqual
BT  - Proceedings of the 2016 Global Conference on Business, Management and Entrepreneurship
PB  - Atlantis Press
SP  - 268
EP  - 271
SN  - 2352-5428
UR  - https://doi.org/10.2991/gcbme-16.2016.49
DO  - 10.2991/gcbme-16.2016.49
ID  - Razati2016/08
ER  -