Research on Service Crisis Management of University Library

DOI

10.2991/essaeme-17.2017.159How to use a DOI?

Keywords

service crisis, crisis management, library, library users

Abstract

According to the understanding of the library service crisis management and the field where university library service crisis occur, the library service is divided into three parts: service item, service mode and service quality. By analyzing the current level of university library service, this paper puts forward some measures and suggestions to promote the service and management level on service item, service mode and service quality of university library.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Hui Pan
AU  - Ruixiang Ou
AU  - Yao Huang
PY  - 2017/07
DA  - 2017/07
TI  - Research on Service Crisis Management of University Library
BT  - Proceedings of the 2017 3rd International Conference on Economics, Social Science, Arts, Education and Management Engineering (ESSAEME 2017)
PB  - Atlantis Press
SN  - 2352-5398
UR  - https://doi.org/10.2991/essaeme-17.2017.159
DO  - 10.2991/essaeme-17.2017.159
ID  - Pan2017/07
ER  -