The Status Quo and Thinking of Social Security Agency Service Satisfaction

DOI

10.2991/assehr.k.210513.024How to use a DOI?

Keywords

Public Service, Social Security Agency Service, Satisfaction

Abstract

The service level and management capabilities of social security agencies are a reflection of the quality of social security public services. Efficient and convenient services play an important role in increasing the sense of gain and happiness of the public and creating a harmonious social atmosphere. In order to understand the current situation of public satisfaction with the social security agency services, this paper used a mixed research method combining questionnaire surveys and interviews, and selected Chengdu City A district to conduct a social security agency service satisfaction survey. Based on the survey results, this paper conducted empirical analysis, described the public’s satisfaction with social security agency services, and talked about the author’s thinking on improving social security agency services.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Wenfeng Li
AU  - Ning Mao
PY  - 2021
DA  - 2021/05/14
TI  - The Status Quo and Thinking of Social Security Agency Service Satisfaction
BT  - Proceedings of the 6th International Conference on Education Reform and Modern Management (ERMM 2021)
PB  - Atlantis Press
SP  - 104
EP  - 107
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210513.024
DO  - 10.2991/assehr.k.210513.024
ID  - Li2021
ER  -