The Assessment of Business Performance Based on a Balanced Scorecard

DOI

10.2991/aebmr.k.210210.063How to use a DOI?

Keywords

Balanced Scorecard, key performance indicators, business processes, energy companies

Abstract

Energy companies establish business models with the account of their financial goals and key performance indicators. In order to develop a Balanced Scorecard (a balanced system of indicators) for energy companies, it is advisable to apply key performance indicators in four perspectives: financial, customer, internal business process, and learning and growth. Using the method of expert survey, the authors of the present article have ranked the indicators within each strategic perspective. The ranking data received can lay the foundation for the development of incentive systems. Additionally, the article illustrates the example case of developing key performance indicators; it can be used to systematize approaches to the development of key performance indicators for branches of energy companies.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Maria S. Rybyantseva
AU  - Yuliya N. Galitskaya
PY  - 2021
DA  - 2021/02/21
TI  - The Assessment of Business Performance Based on a Balanced Scorecard
BT  - Proceedings of the 6th International Conference on Economics, Management, Law and Education (EMLE 2020)
PB  - Atlantis Press
SP  - 387
EP  - 394
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.210210.063
DO  - 10.2991/aebmr.k.210210.063
ID  - Rybyantseva2021
ER  -