Crisis management at the BBC in light of the Savile, Newsnight and MacAlpine allegations

DOI

10.2991/emehss-18.2018.69How to use a DOI?

Keywords

Image Repair Strategies, Media crisis, Crisis communication.

Abstract

This study focuses on the three consecutive BBC crises that happened in 2012 and its use of crisis response strategies and image repair strategies in an attempt to repair the damage. As the media crises are rarely researched, so it is essential to understand the difference of media industry. Benoit's (1995, 1997) image repair strategies works as the basic structure to analyze BBC's image repair strategies. The lessons taken from the BBC crisis communication were the basis of the recommendations on how the media organization should conduct the crisis management plan.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Yanjin Zheng
PY  - 2018/03
DA  - 2018/03
TI  - Crisis management at the BBC in light of the Savile, Newsnight and MacAlpine allegations
BT  - Proceedings of the 2nd International Conference on Economics and Management, Education, Humanities and Social Sciences (EMEHSS 2018)
PB  - Atlantis Press
SP  - 339
EP  - 342
SN  - 2352-5398
UR  - https://doi.org/10.2991/emehss-18.2018.69
DO  - 10.2991/emehss-18.2018.69
ID  - Zheng2018/03
ER  -