Proceedings of the 2018 International Conference on Economics, Business, Management and Corporate Social Responsibility (EBMCSR 2018)

Research on Strategies of Improving the Foreign-related Service Capacity of Starred-hotels’ Staff in Wuhan

Authors
Xiao-hui Shao
Corresponding Author
Xiao-hui Shao
Available Online November 2018.
DOI
10.2991/ebmcsr-18.2018.30How to use a DOI?
Keywords
Wuhan; Starred-hotels; Foreign-related Service Capacity; Improving strategies
Abstract

With the establishment of Wuhan ‘the thirteenth five-year plan’, Wuhan tries to realize the transformation from the first-class domestic tourism destination into the internationally renowned waterfront tourism and leisure destination, this upgrading goal puts forward higher requirements of starred- hotels’ staff in service skills and language abilities . This paper analyzed on Wuhan starred-hotel staff questionnaire and found out that Foreign-related Service Capacity of Wuhan star hotel staff was limited by their English and service skills, and it tries to put forward some effective improving strategies from three aspects: Foreign-related service capacity’s training, the staff’s self management and hotel management aspects.

Copyright
© 2018, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 2018 International Conference on Economics, Business, Management and Corporate Social Responsibility (EBMCSR 2018)
Series
Advances in Economics, Business and Management Research
Publication Date
November 2018
ISBN
978-94-6252-603-7
ISSN
2352-5428
DOI
10.2991/ebmcsr-18.2018.30How to use a DOI?
Copyright
© 2018, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Xiao-hui Shao
PY  - 2018/11
DA  - 2018/11
TI  - Research on Strategies of Improving the Foreign-related Service Capacity of Starred-hotels’ Staff in Wuhan
BT  - Proceedings of the 2018 International Conference on Economics, Business, Management and Corporate Social Responsibility (EBMCSR 2018)
PB  - Atlantis Press
SP  - 159
EP  - 163
SN  - 2352-5428
UR  - https://doi.org/10.2991/ebmcsr-18.2018.30
DO  - 10.2991/ebmcsr-18.2018.30
ID  - Shao2018/11
ER  -