Research on Strategies of Improving the Foreign-related Service Capacity of Starred-hotels’ Staff in Wuhan

DOI

10.2991/ebmcsr-18.2018.30How to use a DOI?

Keywords

Wuhan; Starred-hotels; Foreign-related Service Capacity; Improving strategies

Abstract

With the establishment of Wuhan ‘the thirteenth five-year plan’, Wuhan tries to realize the transformation from the first-class domestic tourism destination into the internationally renowned waterfront tourism and leisure destination, this upgrading goal puts forward higher requirements of starred- hotels’ staff in service skills and language abilities . This paper analyzed on Wuhan starred-hotel staff questionnaire and found out that Foreign-related Service Capacity of Wuhan star hotel staff was limited by their English and service skills, and it tries to put forward some effective improving strategies from three aspects： Foreign-related service capacity’s training, the staff’s self management and hotel management aspects.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Xiao-hui Shao
PY  - 2018/11
DA  - 2018/11
TI  - Research on Strategies of Improving the Foreign-related Service Capacity of Starred-hotels’ Staff in Wuhan
BT  - Proceedings of the 2018 International Conference on Economics, Business, Management and Corporate Social Responsibility (EBMCSR 2018)
PB  - Atlantis Press
SP  - 159
EP  - 163
SN  - 2352-5428
UR  - https://doi.org/10.2991/ebmcsr-18.2018.30
DO  - 10.2991/ebmcsr-18.2018.30
ID  - Shao2018/11
ER  -