Total Quality Management (TQM) or Continuous Improvement System (CIS) in Education Sector and Its Implementation Framework towards Sustainable International Development

DOI

10.2991/csece-18.2018.119How to use a DOI?

Keywords

character; education, internet of things-sustainable architecture; knowledge; management; policy; process; product; quality; quantity; research; strength; sustainable international development; teaching; training the human mind

Abstract

Sustainable international development (SIND) is a kind of international development that meets the needs of the present without compromising the ability and efficacy of future generations to meet their own needs [@25,26,27 Vijayan Gurumurthy Iyer, World Engineers' Convention(WEC) 2004, Shanghai, China]. Total quality management (TQM) or continuous improvement system (CIS) can be defined as a set of systematic activities carried by an institution to efficiently achieve institutional objectives that satisfies beneficiaries at the appropriate time and price. TQM is a comprehensive and structured approach to sustainable educational management that seeks to improve the educational services through refinements in response to continuous feedback. Educational quality is defined as the degree of excellence with respect to totality of features and characteristics of educational services that bear on its ability and efficiency in terms of knowledge and character to satisfy a given or implied need while training the human mind. CIS of an education sector that shall achieve academic and research excellence and thus lead to SIND. International Organizational for Standardization (ISO)'s 9000 standards focus on quality management (TQM) of all sorts of organizations. It defines the features on quality management system (QMS) that need to be in place to ensure that institutions identify and focus on improving areas where they have significant deficiencies. The objectives of the study are (i) to conduct action-based and field research on TQM to present QM ideas on education, (ii) to identify quality compliance requirements (QCRs) for an educational sector adherence to established standards based on an educational research conducted on quality circles (QCs) duly launched in twelve educational institutions in south India and (iii) to promote sustainable policy recommendation to strengthen quality and quantity educational services. Education coupled with entrepreneurial process is an intricate SIND process which is a targeted area of research to alleviate poverty from the emerging enterprising spirit. Output of the process is an international and national educational service to the beneficiaries concerning to both educational quality and quantity management. TQM processes are divided into four sequential categories such as plan, do, check, and act (PDCA cycle) for continuous process improvement. In the planning phase, educationalists define the problem to be addressed, collect relevant data, and ascertain the root cause of the academic problem; in the doing phase, educationalists develop and implement a comprehensive solution , and decide upon a measurement to gauge its and efficiency ; in the checking phase, educationalists confirm the result through before-and–after data comparison; in the acting phase, educationalists document their results , inform others about process changes, and make recommendations for the problem to be addressed in the next PDCA cycle. It is concluded that TQM as a management approach of an educational institution centered on quality, based on the participation of all its members and aiming at long term success through learner satisfaction and benefits to all members of the institution and society. TQM in an educational sector is based on quality management from the student's point of view. Based on this action-based and field research conducted on TQM, sustainable policy recommendation may be taken to strengthen both quality and quantity educational services concerned to both knowledge and character in educational sector. In the present article, importance of possible inclusion of TQM and steps involved for an implementation of framework in education sector are discussed. Educational Enterprise Resource Planning(ERP) software effectively and efficiently integrates the islands of information within the educational institution through, internet of things-sustainable architecture.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Vijayan Gurumurthy Iyer
PY  - 2018/02
DA  - 2018/02
TI  - Total Quality Management (TQM) or Continuous Improvement System (CIS) in Education Sector and Its Implementation Framework towards Sustainable International Development
BT  - Proceedings of the 2018 International Conference on Computer Science, Electronics and Communication Engineering (CSECE 2018)
PB  - Atlantis Press
SP  - 546
EP  - 555
SN  - 2352-538X
UR  - https://doi.org/10.2991/csece-18.2018.119
DO  - 10.2991/csece-18.2018.119
ID  - Iyer2018/02
ER  -