Customer Satisfaction Reviewed from Problem Based Learning, Leadership and Alumni Concern

DOI

10.2991/coema-17.2017.41How to use a DOI?

Keywords

graduate of user satisfaction, leadership, environmental awareness, problem-based learning.

Abstract

This study aims to measure the level of satisfaction of graduates of Satya Wacana Salatiga Christian University's Education Management Master Program and identify the determinants of user satisfaction of the graduates in question, which of them is leadership, environmental awareness and problem solving based lectures. Quantitative research data sources are alumni who work in one district, selected as many as 36 people. Data collected using self-rating scale consisting of 32 items that have been tested valid and reliable, reduced to 4 variables. Data were analyzed using SPSS 24 assisted analysis technique. The result showed that the level of customer satisfaction was at very high level. Found 1 model determinant that is leadership that give contribution equal to 35%. Lecture quality variable of problem based learning and student awareness is removed from model.University-based quality improvement management based on student leadership becomes very critical.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Slameto Slameto
AU  - Bambang Bambang Suteng Sulasmono
AU  - Krisma Krisma Widi Wardani
PY  - 2017/08
DA  - 2017/08
TI  - Customer Satisfaction Reviewed from Problem Based Learning, Leadership and Alumni Concern
BT  - Proceedings of the 2nd International Conference on Educational Management and Administration (CoEMA 2017)
PB  - Atlantis Press
SP  - 232
EP  - 236
SN  - 2352-5428
UR  - https://doi.org/10.2991/coema-17.2017.41
DO  - 10.2991/coema-17.2017.41
ID  - Slameto2017/08
ER  -