Research on Factors Affecting Travel Satisfaction of Airport Parent-child Group Based on ISM

DOI

10.2991/cesses-19.2019.228How to use a DOI?

Keywords

airport; satisfaction; parent-child group; ISM model; service

Abstract

With economic development and the improvement of people's living standards, aviation travel has become a common mode of transportation. The parent-child form of travel is getting more and more common. Paying attention to the satisfaction of the parent-child group in the airport will help improve the service quality of the airport. In this paper, the factors affecting travel satisfaction of airport parent-child group are proposed, and the relationship as well as hierarchy is sorted out by using the interpretative structural model method (ISM). The conclusions can provide guiding recommendations for improving the parent-child service at the airport.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Jiahao Wu
AU  - Fenghong Wang
PY  - 2019/10
DA  - 2019/10
TI  - Research on Factors Affecting Travel Satisfaction of Airport Parent-child Group Based on ISM
BT  - Proceedings of the 2nd International Conference on Contemporary Education, Social Sciences and Ecological Studies (CESSES 2019)
PB  - Atlantis Press
SP  - 1015
EP  - 1019
SN  - 2352-5398
UR  - https://doi.org/10.2991/cesses-19.2019.228
DO  - 10.2991/cesses-19.2019.228
ID  - Wu2019/10
ER  -