Systematic Literature Review of Satisfaction Model and Interest In Adoption of E-Government Services

DOI

10.2991/978-2-38476-118-0_80How to use a DOI?

Keywords

Design Science; Literature Studies; EUCS; TAM; E-Government; E-Government Readiness

Abstract

The research aims to investigate two critical questions based on existing research, which are related to what factors affect people’s satisfaction with e-government services and what things can affect the interest of people who want to use electronic services provided by the government. This is undoubtedly an essential concern for the government, which has invested many resources to improve the effectiveness and efficiency of public services. Although many studies have proven that satisfaction affects an interest in using e-government services, only some still need to discuss these two relationships into a single model that can be used to face the challenges of accepting e-government services. This study conducts a systematic literature review using the method proposed by Kitchenham with a combination of Webster and Watson in summarizing previous research in e-government and Information System design science. Start from formulating research questions, searching and collecting data, and determining the criteria and quality of the study to extracting and analyzing data. Interest in using e-government has yet to be widely studied and is the focus of future studies. The research findings show that performance expectancy is the dominant factor influencing user satisfaction and adoption of e-government services directly and indirectly. Meanwhile, citizen satisfaction has a direct influence on the adoption of e-government. Public service leaders and researchers who develop the scientific field of government information systems can learn and use the system’s advantages to increase people’s satisfaction and interest in using e-government services.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Erick Sorongan
AU  - Danar Retno Sari
AU  - Hendra Sanjaya Kusno
PY  - 2023
DA  - 2023/10/10
TI  - Systematic Literature Review of Satisfaction Model and Interest In Adoption of E-Government Services
BT  - Proceedings of the 4th Borobudur International Symposium on Humanities and Social Science 2022 (BIS-HSS 2022)
PB  - Atlantis Press
SP  - 692
EP  - 702
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-118-0_80
DO  - 10.2991/978-2-38476-118-0_80
ID  - Sorongan2023
ER  -