Proceedings of the 3rd Borobudur International Symposium on Humanities and Social Science 2021 (BIS-HSS 2021)

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Impact of Halal Certification on Guest Satisfaction at the Restaurant Grand Sawit Hotel Samarinda

Authors
A Rinto Dwiatmojo1, 2, Said Keliwar2, Evi Setyowati2, Yusni Nyura3, Etwin Fibrianie Soeprapto4, Khairul Hisyam bin Kamarudin5, *
1Doctoral Candidate, Razak Faculty of Technology, and Informatics UTM Kuala Lumpur, Malaysia
2Department Of Tourism, Samarinda State Polytechnic, Indonesia
3Department of Information Technology, Samarinda State Polytechnic, Indonesia
4Department of Product Design, Samarinda State Polytechnic, Indonesia
5Razak Faculty of Technology and Informatics UTM Kuala Lumpur, Malaysia
*Corresponding author. Email: khisyam.kl@utm.my
Corresponding Author
Khairul Hisyam bin Kamarudin
Available Online 29 December 2022.
DOI
10.2991/978-2-494069-49-7_14How to use a DOI?
Keywords
Halal Certification; Restaurant; Guest Satisfaction; Sharia Hotel
Abstract

Grand Sawit Hotel Is a hotel with sharia management located in Samarinda, with various facilities that meet the classification and qualifications (DSN-MUI). One of the adequate facilities for guest satisfaction is a restaurant, which provides food and drinks that guest need. The author’s research aimed to find halal certification on the joy of guests who visited the Grand Sawit Hotel Restaurant Samarinda. The methodology used by the author in this study is multiple linear regression analysis, classical assumption test, coefficient of determination, t-test or known as partial test and f test or known as a simultaneous test. The F test proves that hygiene of sanitation simultaneously has a significant value of 0.000 <0.05, and on the t-test or partially the halal product variable has a significance value of 0.000 <0.05, the sanitation hygiene variable has a value of 0.001 <0.05. Partially and simultaneously, there is a significant and positive influence on guest satisfaction. The R Square value of 0.209 explains that the independent variable can influence the dependent variable by 20.9%. The last conclusion was that 79.1% were defined by various other variables outside of the research carried out.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 3rd Borobudur International Symposium on Humanities and Social Science 2021 (BIS-HSS 2021)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
29 December 2022
ISBN
978-2-494069-49-7
ISSN
2352-5398
DOI
10.2991/978-2-494069-49-7_14How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - A Rinto Dwiatmojo
AU  - Said Keliwar
AU  - Evi Setyowati
AU  - Yusni Nyura
AU  - Etwin Fibrianie Soeprapto
AU  - Khairul Hisyam bin Kamarudin
PY  - 2022
DA  - 2022/12/29
TI  - Impact of Halal Certification on Guest Satisfaction at the Restaurant Grand Sawit Hotel Samarinda
BT  - Proceedings of the 3rd Borobudur International Symposium on Humanities and Social Science 2021 (BIS-HSS 2021)
PB  - Atlantis Press
SP  - 77
EP  - 80
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-494069-49-7_14
DO  - 10.2991/978-2-494069-49-7_14
ID  - Dwiatmojo2022
ER  -