Analysis of Student Satisfaction Using Online Video Conference Application Based on Usability Criteria

DOI

10.2991/aer.k.220131.035How to use a DOI?

Keywords

OVC; Usability Criteria; Student Satisfaction measurement

Abstract

The online learning process or e-learning requires students to be able to use various Online Video Conference (OVC) applications such as Zoom, Google Hangout Meet and Microsoft Teams. As with other products, OVC user satisfaction must be the main concern of product development companies so that the product continues to be the choice and use of the user. For this reason, factors that can affect the satisfaction of using the OVC application need to be identified and understood. Unfortunately, currently there are not many studies related to the factors that affect user satisfaction of the OVC application. This study aims to determine what factors affect the satisfaction of users of online video conferencing, especially for users from among students. In this study, user satisfaction OVC will be analyzed from the usability aspect. The variables studied were usefulness, ease of use, ease of learning, perceived enjoyment, accessibility, security, and satisfaction. The results show that the variables usefulness, ease of use, ease of learning, perceived enjoyment, accessibility, and security have a simultaneous effect on user satisfaction.

Copyright

© 2022 The Authors. Published by Atlantis Press International B.V.

Open Access

This is an open access article under the CC BY-NC license.

Download article (PDF)

TY  - CONF
AU  - Johan Patrick
AU  - Dyah Santhi Dewi
PY  - 2022
DA  - 2022/02/01
TI  - Analysis of Student Satisfaction Using Online Video Conference Application Based on Usability Criteria
BT  - Proceedings of the Conference on Broad Exposure to Science and Technology 2021 (BEST 2021)
PB  - Atlantis Press
SP  - 211
EP  - 215
SN  - 2352-5401
UR  - https://doi.org/10.2991/aer.k.220131.035
DO  - 10.2991/aer.k.220131.035
ID  - Patrick2022
ER  -