Proceedings of the 2022 3rd International Conference on Big Data Economy and Information Management (BDEIM 2022)

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Research on Customer Value Evaluation Index System in the Form of Proxy Purchase Electricity

Authors
Xinnan Zhou1, *, Jing Xiang2, Shuochen Han1, Ying Li1
1State Grid Jibei Electric Power Co., Ltd., Beijing, 100054, China
2Economic and Technical Research Institute of State Grid Jibei Electric Power Co., Ltd., Beijing, 100089, China
*Corresponding author. Email: hexinyu0214@163.com
Corresponding Author
Xinnan Zhou
Available Online 29 March 2023.
DOI
10.2991/978-94-6463-124-1_2How to use a DOI?
Keywords
agent purchasing; customer value; evaluation index; data mining
Abstract

The national development and reform in 2021 issued a notice (the development and reform office price 809), the establishment of the power grid enterprise agent purchasing mechanism, which marks the overall acceleration of the process of electricity market, power grid companies in the market positioning and face the market environment and power supply relationship has undergone major changes. As a new function entrusted to the power grid company by this reform, agent power purchase has had a profound impact on the company’s service standards, service mechanisms and service processes. This paper aims to study the value evaluation system of power customers in the new situation, and provide support for the establishment of an efficient power purchase customer service system and the construction of an optimized development strategy for customer service.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2022 3rd International Conference on Big Data Economy and Information Management (BDEIM 2022)
Series
Advances in Economics, Business and Management Research
Publication Date
29 March 2023
ISBN
978-94-6463-124-1
ISSN
2352-5428
DOI
10.2991/978-94-6463-124-1_2How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Xinnan Zhou
AU  - Jing Xiang
AU  - Shuochen Han
AU  - Ying Li
PY  - 2023
DA  - 2023/03/29
TI  - Research on Customer Value Evaluation Index System in the Form of Proxy Purchase Electricity
BT  - Proceedings of the 2022 3rd International Conference on Big Data Economy and Information Management (BDEIM 2022)
PB  - Atlantis Press
SP  - 4
EP  - 10
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-124-1_2
DO  - 10.2991/978-94-6463-124-1_2
ID  - Zhou2023
ER  -