Proceedings of the 11th International Conference on Business, Accounting, Finance and Economics (BAFE 2023)

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Preparing SMEs for E-Invoice Adoption: Assessing Technology Readiness and Its Segmentation

Authors
Annie Ng Cheng San1, *, Wong Tai Seng1, Choy Johnn Yee1, Ong Hock Siong1, Norhusnaida Che Hussain1, Tan Min Khen1
1Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Kampar, Malaysia
*Corresponding author. Email: ncsan@utar.edu.my
Corresponding Author
Annie Ng Cheng San
Available Online 31 December 2023.
DOI
10.2991/978-94-6463-342-9_22How to use a DOI?
Keywords
E-invoice; Readiness; Technology readiness index; Segment
Abstract

To propel the Malaysia’s tax system, the authority is now gearing up for a tax reform to gradually implement the electronic invoicing (E-invoice) effective from June 2024. To guarantee its success, it is significant to ensure the employees in SME, must be ready for E-invoice adoption. Present study provides comprehensive overview of the current state of employees’ technology readiness index and segment for E-invoice adoption in SMEs. A cross sectional survey was collected from 235 eligible respondents. The noteworthy findings reveal that the current readiness stage of SMEs is in moderate level. The employees have mixed feeling towards E-invoice adoption. The respondents have optimistic beliefs with E-invoice, yet it also revealed with high level of insecurity when using it. Additionally, majority of employees in SMEs fall into skeptics segment who are concerned about risk, failure, benefit and usefulness of E-invoice. The findings provide policymakers and practitioners with insightful overview of the state of E-invoice adoption readiness that they can use as handy reference to develop and modify system and strategies to fit and improve the current perceptions and expectations of SMEs.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 11th International Conference on Business, Accounting, Finance and Economics (BAFE 2023)
Series
Advances in Economics, Business and Management Research
Publication Date
31 December 2023
ISBN
978-94-6463-342-9
ISSN
2352-5428
DOI
10.2991/978-94-6463-342-9_22How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Annie Ng Cheng San
AU  - Wong Tai Seng
AU  - Choy Johnn Yee
AU  - Ong Hock Siong
AU  - Norhusnaida Che Hussain
AU  - Tan Min Khen
PY  - 2023
DA  - 2023/12/31
TI  - Preparing SMEs for E-Invoice Adoption: Assessing Technology Readiness and Its Segmentation
BT  - Proceedings of the 11th International Conference on Business, Accounting, Finance and Economics (BAFE 2023)
PB  - Atlantis Press
SP  - 303
EP  - 315
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-342-9_22
DO  - 10.2991/978-94-6463-342-9_22
ID  - San2023
ER  -