Impact of Employee Engagement on Company Performance: The Four-Box Business Model as a Moderator: Perspectives from the COVID-19 Pandemic

DOI

10.2991/978-2-494069-99-2_17How to use a DOI?

Keywords

Employee engagement; Company performance; Four-box business model; Job demands-resources model; Management control system

Abstract

Since early 2020, the pandemic of COVID-19 has been causing significant business disruptions around the globe. The universal working method shifted from office work to a home-stay working approach. Companies face enormous pressure in this situation because their business growth and development are hampered. Meanwhile, employees become tense and uneasy as they worry about losing their jobs, which affects the performance and engagement of employees. According to the model of job demand-resource and management control system as theoretical foundations, the expected result of this research is to identify business model four-box as well as each box’s contents that moderate the impact of employee engagement on business performance. The literature review reveals a dearth of research examining the impact of employee engagement on business performance using the four-box business model as a moderator. This study employs questionnaire online survey method with the goal of collecting enough valid data from targeted Chinese SMEs. The data will be analysed through SEM using AMOS software. The findings attempt to address the research gap and suggest management staff to make full use of the existing business model to benefit the company’s practices.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Zining Zhu
AU  - Charles Ramendran S.P.R
AU  - Lai Soon Wong
PY  - 2023
DA  - 2023/02/04
TI  - Impact of Employee Engagement on Company Performance: The Four-Box Business Model as a Moderator: Perspectives from the COVID-19 Pandemic
BT  - Proceedings of the 10th International Conference on Business, Accounting, Finance and Economics (BAFE 2022)
PB  - Atlantis Press
SP  - 190
EP  - 204
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-2-494069-99-2_17
DO  - 10.2991/978-2-494069-99-2_17
ID  - Zhu2023
ER  -