SME Loan Process Efficiency With McKinsey 7S Model

DOI

10.2991/assehr.k.210531.041How to use a DOI?

Keywords

Bank, Efficiency, Loan Documentation, McKinsey 7S, Non-Value-Added

Abstract

The rapid growth in fintech (financial technologies) companies is resulting in tougher competition in the banking industry. That is why banks should begin to improve their business model to meet the needs of borrowers. The objective of this paper is to evaluate the process of lending to borrowers and gives suggestion to improve the process. This research used a mixed method. The research instruments used are questionnaire, observation, and interview. The result from this research is banks should consider using advanced technology to improve their lending process, thus reducing processing time. In addition, because there are still many manual processes, banks should manage their human capital aspects, including improving their skills and competencies. For the conclusion, which can be seen from McKinsey’s 7S elements, the systems and staffs are the elements that must be improved but the improvement of those elements must be in line with other elements.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Diona Ayu Melinda
AU  - Andriyanti Wagianto
PY  - 2021
DA  - 2021/05/31
TI  - SME Loan Process Efficiency With McKinsey 7S Model
BT  - Proceedings of the Asia-Pacific Research in Social Sciences and Humanities Universitas Indonesia Conference (APRISH 2019)
PB  - Atlantis Press
SP  - 324
EP  - 331
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210531.041
DO  - 10.2991/assehr.k.210531.041
ID  - Melinda2021
ER  -