Analysis of Management Warranty Processes: A Case Study in the PT. XYZ Dealer Network

DOI

10.2991/aprish-18.2019.21How to use a DOI?

Keywords

warranty, internal control, transitory accounts, procedures analysis, standard operating procedures

Abstract

The purpose of this study is to analyze the process of and find solutions to the gaps in transit account warranty transactions in the PT. XYZ dealer network and provide proposed improvements to warranty transaction procedures. This research used qualitative methods with a case study approach and acquired data from spare parts procurement, warranty claim records, and the claim and delivery warranty process as well as the responses to warranty claims. The result showed that the weakness of the warranty process in the PT. XYZ dealer network centers on the internal control management in each of those dealers. The research suggests improving the standard operating procedures in each step of the warranty process, in particular those categories from which we procured data.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Mohamad Nurcahyo Hadiwasono
AU  - Rafika Yuniasih
PY  - 2019/10
DA  - 2019/10
TI  - Analysis of Management Warranty Processes: A Case Study in the PT. XYZ Dealer Network
BT  - Proceedings of the 3rd Asia-Pacific Research in Social Sciences and Humanities Universitas Indonesia Conference (APRISH 2018)
PB  - Atlantis Press
SP  - 178
EP  - 186
SN  - 2352-5398
UR  - https://doi.org/10.2991/aprish-18.2019.21
DO  - 10.2991/aprish-18.2019.21
ID  - Hadiwasono2019/10
ER  -