Performance Assessment and Measurement of Educational Institutions

(Case Study at the Malang Regency Education Office)

DOI

10.2991/978-2-38476-090-9_42How to use a DOI?

Keywords

Performance Assessment and Measurement of Educational Institutions; Balanced Scorecard

Abstract

The task of the Malang Regency Education Office is as the executor of regional autonomy which is mandated to carry out all regional government affairs in the field of education, both in terms of development, providing facilities and infrastructure as well as meeting educational needs in Malang Regency. To be able to measure the achievement of development performance in the education sector in Malang Regency, performance indicators are formulated with targets that must be achieved by the Malang Regency Education Office as set out in the previous Strategic Plan (Strategic Plan 2016–2021). The purpose of this study was to determine, explain and analyze the assessment and measurement of the performance of educational institutions at the Malang Regency Education Office which includes working methods, communication, and employee participation. As well as analyzing the implementation of the Balanced Scorecard with the perspectives of customers, finance, internal processes, learning and growth. The research method used is a qualitative method with data collection techniques from observations, interviews, document studies and events. The qualitative data analysis used in this research is using the Yin design analysis technique making explanations, namely analyzing case study data by making an explanation about the case in question. Based on this theory, researchers can describe cases that occurred during the study. The data obtained in this study will then be tested for validity using data triangulation. The MSS and performance achievements of the Malang Regency Education Office based on the 2016–2021 RENSTRA of the Malang Regency Education Office and based on the 2021 Malang Regency Education Office's Work Plan, as well as based on the 2021 Education Office LKJ document, have not reached their maximum in terms of working, communication, and employee participation and based on analysis related to implementation on the 4 perspectives of the Balanced Scorecard which includes the perspective of customers, finance, internal processes, learning and growth as a benchmark for the performance of the Malang Regency Education Office. The Malang Regency Education Office needs and continues to make improvements through more innovative development and performance measurement using the Balanced Scorecard method with a broader key performance indicator approach so as to be able to provide maximum service and performance accountability.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Milla Syahara Timur Mubarrak
AU  - Bambang Supriyono
AU  - Andy Fefta Wijaya
PY  - 2023
DA  - 2023/08/01
TI  - Performance Assessment and Measurement of Educational Institutions
BT  - Proceedings of the Fifth Annual International Conference on Business and Public Administration (AICoBPA 2022)
PB  - Atlantis Press
SP  - 527
EP  - 533
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-090-9_42
DO  - 10.2991/978-2-38476-090-9_42
ID  - Mubarrak2023
ER  -