Safer City:

Public Services Improvement Through Emergency Management System

DOI

10.2991/aebmr.k.201116.014How to use a DOI?

Keywords

public safety center, safer city, collaboration, emergency management system, public service improvement

Abstract

Tulungagung District succeeded in developing a technology-based integrated emergency management system called Public Safety Center (PSC). This success brought Tulungagung District to receive various awards and became a model for other districts because it was considered successful in implementing integrated emergency management. This innovation is significantly able to reduce mortality and accelerate the response time in an emergency. The PSC is an integrated emergency program which is a collaboration of several agencies namely Hospitals, Community Health Center (Puskesmas), Police, Firefighters, Regional Disaster Management Agency, Military District Commander, and Civil Service Police. This paper aims to describe the success of the PSC in Tulungagung Regency as an improving public service that has changed the system of handling emergency conditions. This study uses descriptive qualitative research methods, data collection through interviews, observations, literature reviews, and data from the results of the PSC Monev and related agencies. The results showed that the success of the Tulungagung PSC began with a meeting of three policy streams: problem streams, political streams, conducive policy streams. PSC is one form of public service improvement that arises from the innovation of one of the service provider agencies and has developed into a joint integrated system of several agencies due to conducive collaboration between sectors.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Alina Sari Hartono
AU  - Sulikah Asmorowati
AU  - Antun Mardiyanta
PY  - 2020
DA  - 2020/11/17
TI  - Safer City:
BT  - Proceedings of the 2nd Annual International Conference on Business and Public Administration (AICoBPA 2019)
PB  - Atlantis Press
SP  - 69
EP  - 75
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.201116.014
DO  - 10.2991/aebmr.k.201116.014
ID  - Hartono2020
ER  -