Activity Efficiency Model in Business Process Under Conflict Information and Its Application

Authors

Qiu Xiaoping^{1, 2,} , Li Juan^{1, *}, Ruin Fatimah¹, Jiong Chen¹

¹School of Transportation and Logistics, Southwest Jiaotong University, Chengdu, 610031, China

²National United Engineering Laboratory of Integrated and Intelligent Transportation, Chengdu, 611756, China

^*Corresponding author. Email: lj5161726@163.com

DOI

10.2991/ijcis.d.201215.004How to use a DOI?

Keywords

Activity efficiency model; Conflict information; Business process; Dempster–Shafer theory; Queuing theory

Abstract

Information transition and sharing is necessary for business process management and multi-source information may cause information conflict and reduce activity efficiency. This paper proposes a novel activity efficiency model in business process under conflict information. First, the evidence theory and Pignistic probability conversion are used to measure the conflict information by the difference sum of the probability conversion function based on the relations among the evidences. Second, the M/M/1 queuing system and the mapping between the conflict coefficient and service time are adopted to set up the single activity efficiency model, which is followed by the key activity efficiency models with respect to the four typical process structures, such as the Sequence structure, OR-Join structure, AND-Join structure and loop structure. Then, for a validation experiment, the road-rail intermodal transport business process is introduced and the container preparation activity of the operator sub-business process is demonstrated. As a result, the conflict information has a clear impact on the container preparation activity efficiency. Finally, it is concluded that the models here achieve to quantify the impact mechanism of conflict information on one activity efficiency, which indicates the activity service optimization direction from the view of information sharing.

Copyright

© 2021 The Authors. Published by Atlantis Press B.V.

Open Access

This is an open access article distributed under the CC BY-NC 4.0 license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - JOUR
AU  - Qiu Xiaoping
AU  - Li Juan
AU  - Ruin Fatimah
AU  - Jiong Chen
PY  - 2020
DA  - 2020/12/21
TI  - Activity Efficiency Model in Business Process Under Conflict Information and Its Application
JO  - International Journal of Computational Intelligence Systems
SP  - 528
EP  - 536
VL  - 14
IS  - 1
SN  - 1875-6883
UR  - https://doi.org/10.2991/ijcis.d.201215.004
DO  - 10.2991/ijcis.d.201215.004
ID  - Xiaoping2020
ER  -